Shipping Policy

Thank you for shopping at Stravello.top! We are committed to delivering your order to you in a timely and efficient manner. Please review our shipping policy below for details on how we process and ship your orders.

Order Processing

All orders placed with Orbeus on Stravello.top are processed within 1-3 business days. Please note that processing times do not include weekends or public holidays. Orders placed after 5:00 PM EST on a Friday, or on a weekend/holiday, will begin processing on the next business day.

Shipping Methods & Delivery Times

We offer various shipping methods to meet your needs. Estimated delivery times are in addition to the order processing time.

  • Standard Shipping: Typically delivered within 5-10 business days once shipped.
  • Expedited Shipping: Typically delivered within 2-5 business days once shipped (available for select items and destinations).

Please note that delivery times are estimates and may vary due to factors outside of Orbeus’s control, such as carrier delays, customs processing, or extreme weather conditions.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost for your order at checkout before completing your purchase.

We are pleased to offer FREE Standard Shipping on all orders over $50 (excluding taxes and after any discounts are applied) for eligible destinations.

International Shipping

Orbeus is proud to offer international shipping to a selection of countries, including the United States (US) and the European Union (EU) member states. For orders outside these regions, please contact us at [email protected] to inquire about shipping availability.

Please be aware that international shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

International delivery times can vary significantly and may be longer than domestic estimates due to customs processing.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your package directly on the carrier’s website.

Shipping Address Accuracy

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete. Orbeus cannot be held responsible for packages lost or undeliverable due to incorrect address information provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for re-shipping fees.

Lost or Damaged Packages

In the rare event that your package is lost or arrives damaged, please contact our customer support team immediately at [email protected] or call us at 210-589-5190. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping Policy, please contact us: